New cylinder delivery service
Original article date: November 1999
Advertising feature: The speed of a Festo Premier Stockist’s new cylinder delivery service is going to cause shock waves.
Festo Premier Stockists exclusively offer a SURCHARGE FREE same day and next day emergency breakdown manufacture service on ISO and VDMA cylinders on any stroke length from 8mm to 125mm bore.
Add to this access to over 40 cylinder types, and diameters from 2.5mm to 320mm, being in the Premier League means we can guarantee the fastest delivery across the widest range of cylinders in the UK.
You’ll find in most instances that when we talk days or even hours, our competitors are talking weeks.
You can rely on your local Festo Premier Stockist for a cylinder service with maximum velocity.
Our cylinder service in action
Here is an example of an emergency where, without Festo’s impressive same day turnaround, the customer would have incurred huge downtime costs.
At 8.00am a fault is found on a main cylinder of a food packaging machine. Immediately a telephone call straight through to the local Festo Premier Stockist puts the frequently used process in motion. The stockist understands the problem straight away – it’s a non-standard stroke length, non-Festo cylinder that has failed. He recommends to the customer to use Festo and their unique surcharge free same day cylinder service for this emergency breakdown.
Stockist checks the availability of production kits using their ISDN direct electronic interface and communicates the urgent order to Festo. The essential information from the stockist is transmitted to the flexible small batch cylinder manufacturing cell. At 8.45am the CNC program is downloaded to the machine tools which are governed by the meticulous ISO 9002 specifications. The quality procedure demands build inspection at each stage of the assembly. The final test ensures the product’s integrity for its outstanding life expectancy of 10,000km of operation.
By 10.15am it is ready and a motorbike courier picks up the critical cylinder for the 200 mile journey to the customer’s factory. At 2.00pm stockist arrives at factory to ensure that all goes well and assists with the installation. The machine is back up and running, problem solved in just 6 hours and customer extremely satisfied. Festo aim to provide the fastest emergency cylinder service in the UK.
For more information contact:
- Festo Ltd,
Automation House,
Harvest Crescent,
Ancells Business Park,
Fleet, Hampshire
GU13 8XP
- Tel: 01252 775000
- Fax: 01252 775001
November 1999